Intelligence / Process Intelligence

Process Intelligence

Discover, map, and continuously optimize how work actually flows — mined from system telemetry

14 PROCESSES · 6 VARIANTS · 3,124 INSTANCES

Conformance

78%

↑ 4pt mo

Throughput

412/d

↑ 12% wk

Avg cycle

9.4d

↓ 1.2d mo

Rework rate

8.2%

↓ 2pt mo

Cost / instance

$2.84K

↓ 6% mo

Process explorer · Client onboarding

Discovered Process Map

Auto-mined from event logs across CRM, ERP, and document systems

Hot path Rework loop Bottleneckedge width = frequency · color = avg duration

Variant explorer

Process Variants

Every way this process is actually executed — ranked by frequency

6 OF 142 VARIANTS · 100% COVERAGE

VARIANT V1

Happy path

100% conformance62.2% of all

Lead

→

Qualify

→

Propose

→

Negotiate

→

Approve

→

Kickoff

Instances

1,842

Avg cycle

6.4d

Cost / inst

$1.2K

Conformance

100%

Conformance analysis

Reference vs. Reality

Where execution drifts from the documented process

Lead → Qualified

4% drift96%

Qualified → Proposal

12% drift82%

Proposal → Approved

28% drift58%

Approved → Kickoff

9% drift88%

Kickoff → Invoiced

17% drift71%

Root cause analysis

Why cycle time exploded

Statistically significant drivers of delay (last 90d)

Legal review required+8.2d
412 instances·p = 0.94
Custom pricing approval+5.1d
287 instances·p = 0.88
Resource staffing conflict+4.4d
184 instances·p = 0.82
Missing master data+3.2d
142 instances·p = 0.76
Customer holiday window+2.8d
96 instances·p = 0.71

Process simulation

What-if Scenarios

Model the impact of removing bottlenecks before changing them in production

Scenario	Avg cycle (d)	Cost / inst ($K)	Throughput / d	Impact vs. baseline
Baseline (today)	9.4	2.84	412	Baseline
Remove legal review loop	7.1	2.12	487	−24%
+ Auto-route pricing approvals	5.8	1.78	542	−38%
+ Finance Agent for invoicing	4.9	1.42	596	−48%

Process health · all discovered

Efficiency Distribution

Value-stream impact

Opportunity Heatmap

Low impactHigh impact

Discovered Processes

6 processes mapped from telemetry

Client Onboarding

412 instances · 9.2 days avg

68%

Stable

Proposal Generation

1,843 instances · 3.4 days avg

82%

Healthy

Engagement Staffing

287 instances · 5.1 days avg

71%

Stable

Invoice to Cash

2,104 instances · 11 days avg

89%

Healthy

Quarterly Business Review

96 instances · 14 days avg

76%

Stable

New Hire Ramp

142 instances · 62 days avg

63%

At risk

Active Bottlenecks

Client onboarding approvalhigh

12 days avg delay · Owner: Engagement Ops

Proposal legal reviewhigh

8 days avg delay · Owner: Legal

Resource allocation conflictmedium

23 projects affected · Owner: Resourcing

Invoice approval chainmedium

$2.1M in flight · Owner: Finance

Vendor contract renewallow

14 pending · Owner: Procurement